About The Client:
When you’re one of the nation’s largest home improvement retailers, connectivity can be a challenge. In a recently completed project, W3Global paved the way for smooth communication and streamlined management to save a Fortune 100 Home Improvement Firm time, money and hassle. As one of the world’s largest home improvement retailers, our client for this project operates more than 1000 stores across North America.
The Scenario:
The Company made a strategic decision to move the standard set of Electronic Data Interchange (EDI) transactions from a Procure-To-Pay Model to a new platform. In addition, they wanted to streamline key business drivers, automate processes and leverage strategic partnerships. The goal was to support all aspects of forward logistics order generation, invoice processing, invoice error reporting, inventory management, sales management and exception management.
The Challenge:
W3Global was tasked with a range of challenges to address, including the following:
- Address complex system issues, including restricted productivity, decision-making and system stability.
- Provide missing key functionalities, which were causing the client to lose their competitive edge.
- Improve point-to-point interfaces, which were inconsistent, and brought high costs of support and redundancy.
- Resolve problems associated with information latency — data was not being sent in real time because of system limitations
- Address issues effectively, despite a lack of reports and historical data.
Key Initiatives:
- Migrate from legacy systems.
- Create a platform for future growth of the company.
- Decrease support and training costs.
- Reduce total cost of ownership.
- Improve data consistency, accuracy and visibility.
- Reuse application functionality.
The Approach:
The key challenge in moving from legacy systems to newer systems was the migration of data specific to the client’s trading partner. This was accomplished by developing a utility that would extract the data and translate it to the required format.
Other challenging tasks included the following:
- Developing Advanced Mapping Functions
- Debugging Integration Scenarios
- Developing Complicated Data Definitions
Other challenging tasks included the following:
- System Design
- Back-End Integration with SAP and other Applications’ Functionality
- Business Process Management
- Data Transformation and Mapping
- Message Routing
- System Administration and Monitoring
- Synchronous and Asynchronous Communications
- Testing
- End User Training
Key Benefits:
The integration services developed by W3Global led the Company to make the following improvements:
- Increase Sales Representatives’ efficiency, allowing for a decrease in work force.
- Capture customer interest based on time spent on a particular e-detailing screen, leading to a better understanding of sales prospects.
- Automate the deployment of e-detailing content and training material.
W3Global can help sync up your team for streamlined success. Connect with us today.
About The Client:
As one of the world’s most renowned pharmaceutical companies, this client came to W3 Global with a wealth of expertise in their industry. They just needed a little assistance improving internal productivity.
The Challenge:
W3 Global was tasked with organizing Sales Representatives’ work and increasing their efficiency.
When they approached W3Global, the Company was using a traditional method of detailing and call recording, which was inefficient compared with newer systems. Our challenge was to build an application that would work both online and offline for Sales Representatives’ Tablet PCs.
The Approach:
The key challenge for this project was in building an application that worked offline. The offline application would be required to cache data on Sales Representatives’ PCs, and sync offline data to legacy systems, deploying e-detailing content onto the PC.
After assessing the capabilities and infrastructure of the legacy systems, W3Global led the implementation team in integrating Siebel CRM, Siperion Customer Master and Subversion.
As part of the project, W3Global consultants handled the following components:
- System Design (Functional and Technical)
- Design and Development of Interface Definitions and Coordination Patterns
- Development of Services for Initial Synchronization of Data
- Development of Synchronization Services for Offline Data Created During Call Recording
- Data Conversion and Mapping
- Testing
Key Benefits:
The integration services developed by W3Global led the Company to make the following improvements:
- Increase Sales Representatives’ efficiency, allowing for a decrease in work force.
- Capture customer interest based on time spent on a particular e-detailing screen, leading to a better understanding of sales prospects.
- Automate the deployment of e-detailing content and training material.
Contact W3Global to connect your company with synchronization, speed, and maximum efficiency.